Cancellation Policy

At URBAN APPAREL SDN BHD 202501037829 (1639238-U) we understand that plans can change. If you need to cancel your order, please review the following policy:

  1. Cancellation Timeframe
    • Orders can be cancelled within 24 hours of purchase for a full refund.
    • After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
  2. How to Request a Cancellation
    • Contact our customer service team with your order number.
    • We will confirm if your order is eligible for cancellation.
  3. Refund Processing
    • Approved cancellations will be refunded to your original payment method within 7–14 business days.